Pinkney Grunwells Lawyers LLP respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Pinkney Grunwells collects and processes your personal data through your use of this website, including any data you may provide through this website when you ask us to contact you or engage our services.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other
notices and privacy policies and is not intended to override them.
Controller
Pinkney Grunwells is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
We have appointed a data protection officer (DPO] who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the
following ways:
Full name of legal entity: Daniel Boynton, of Pinkney Grunwells Lawyers LLP
Email address: Daniel.boynton@pinkneygrunwells.co.uk
Postal address: 64 Westborough, Scarborough, YO11 1TS
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our
website, we encourage you to read the privacy policy of every website you visit.
Purpose/Activity | Type of Data | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To register you as a new | (a) Identity (b) Contact | Performance of a contract with you |
To process and deliver your services including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services |
To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how clients use our products, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of clients for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our services and grow our business) |
What if Something Goes Wrong?
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, in the first instance discuss this with the person who is representing you. If this does not resolve matters or you don’t feel comfortable doing so, please raise this with the company we use to deal with our complaints, CRCS Legal, whose contact details are as follows:
enquiries@crcslegal.com
Tel: 0330 2210511 Address: 86-90 Paul Street, London, EC2A 4NE
What will happen next?
1. One of the Complaint Manager’s from CRCS Legal will contact you either in writing, e-mail or telephone to acknowledge your concerns within 5 working days of initial contact.
2. Following an initial acknowledgement, an understanding of your concerns will be sent to you. These two steps may be combined in that you may receive an acknowledgement which also sets out the understanding of your complaint. You may be asked to provide any further comments, or further information, and you will be asked to confirm that her understanding is correct. You will also be asked how you would like to resolve your complaint. This will happen within 5 working days of the initial acknowledgement of the complaint. If you do not confirm that the understanding is correct within 7 days, it will be assumed that the summary is correct, and the Complaint Manager will move to the next stage.
3. Your file will then be reviewed, a discussion may take place between the Complaint Manger and the person who has had conduct of your file, if it is necessary to address your concerns. This will take place within 21 working days of your providing further information or clarification that the summary is correct.
4. You will then be written to and the views of your complaint and making any proposal for resolution, within 7 working days of completing the review. You will be asked to provide any further comments and to consider any resolution that is being proposed.
5. If you provide any further comments, these will be addressed within 7 working days of receipt of
those further comments.
NB These time limits are a guide only and may be exceeded:
6. If you still remain unhappy, you can raise your concerns with The Legal Ombudsman whose contact details are as follows:
Legal Ombudsman,
PO Box 6167
Slough
SL1 0EH
Email -
enquiries@legalombudsman.org.uk
Telephone - 0300 555 0333
A referral must be made to The Legal Ombudsman within 6 months of the date of the letter confirming the investigation has come to an end and your file is closed in relation to the complaint that has been dealt with. The Ombudsman expects complaints to be referred to them within one year of the act or omission complained of or within one year of you realising there was a concern.
In any event you must raise the formal complaint within 6 years of the incident giving rise to the complaint: this timescale being applicable after 6 October 2010. If your complaint relates to an incident prior to this date you must raise the issues within 3 years of when you reasonably should have known you had a complaint.
For further guidance on making a complaint please see the SRA guidance on how to make a complaint against an individual or firm HERE.