About Pinkney Grunwells
“We aim to provide clear, concise and cost-effective private and commercial legal advice”
As one of the largest law firms in the area with a history dating back to the late 1930s, Pinkney Grunwells has built up a pretty impressive reputation for expertise, excellence, fair pricing, professionalism, and sheer quality of service.
And for the firm’s three partners – solicitors Teresa Bennion and Hayley Garnett, plus operations manager Daniel Boynton – upholding these values is at the core of their company’s mission.
“We aim to provide clear, concise and cost-effective private and commercial legal advice,” Daniel explained, “but it’s the way we do it that makes us stand out. We’ve been supporting our local communities for decades. In a similar way to a family doctor who’s there for people through the generations, we aim to be their family solicitor.
“Our clients range in age from young adults buying their first home, to older people arranging their wills or managing their businesses. Whatever their legal needs, we want to be at their side throughout their lifetime.”
"We know and understand our communities."
Going above and beyond
Back in 1938 when solicitor Bill Pinkney opened his office in Bridlington, could he have foreseen its future success? We can’t know for sure, but now, following a number of amalgamations and the launch of four more offices, the current team are certain he would have been proud of how his fledgling business has developed without losing its original sense of purpose.
Teresa, who joined Pinkneys in 2003 and specialises in family law, said: “I think the company’s success is really because the people who work here care so much. Providing a quality service is paramount, and that’s why clients stay with us. They can trust us to go above and beyond for them.”
This spirit of serving the community is echoed by Hayley, who originally trained with Pinkneys then rejoined the firm in 2013, and specialises in dispute resolution (also known as civil litigation). She said: “We have to remember that this could be the first time a person has used a solicitor, and they might feel daunted, upset, or uncertain about what to expect. We can put them at ease, listen to them, and ensure they leave feeling relaxed and confident that their issue is in safe hands.
“Pinkney Grunwells staff are all passionate about their work. Every client matters to us, regardless of whether it’s a big or a small case. I just love helping people. For me, job satisfaction comes from taking problems off people so they can sleep easy, knowing it’s being dealt with.”
Good communication with clients is a priority, as is clarity around fees. Costs are competitive and are quoted in full. Teresa explained: “It’s important to us to demonstrate our integrity around fees so we are completely transparent about costs from the outset. We would never surprise clients with unexpected additional charges later in the process.”
This approach to client satisfaction has helped Pinkney Grunwells achieve the Lexcel quality standard – the Law Society’s prestigious legal practice quality mark. The accreditation is awarded to firms that demonstrate excellence in compliance, client care and practice management, and prove their commitment to consistently deliver services that meet client expectations and assist regulatory compliance.
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